Shipping policy

We offer free standard shipping on all orders over £30 (after discounts are applied).

We regularly run discounts and special promotions, so be sure to check back for exclusive offers.


WARM TIPS

Our warehouse and delivery partners work Monday–Friday (business days). During peak seasons, holidays, or unexpected courier delays, your order may take a few extra days to arrive.

At the moment, we ship within the United Kingdom only, but we are working on expanding our delivery network to more countries in the near future.

If you experience any issues with tracking or delivery, please contact us and we’ll be happy to help.


DELIVERY TIME

Total Delivery Time = Processing Time + Shipping Time

  • Processing Time: 1–2 business days (Monday–Friday) after your order is placed.

  • Shipping Time (United Kingdom): 6–9 business days (Monday–Friday), depending on your exact location.

In most cases, your order will arrive within 7–11 business days after leaving our warehouse.

Orders placed on weekends or public holidays will be processed on the next business day.


SHIPPING METHODS

We work with reliable courier partners to deliver your order safely and efficiently.
Standard shipping is automatically applied at checkout for eligible orders.


CUSTOMS DUTIES & EXTRA FEES

For orders delivered within the United Kingdom, the amount you see at checkout is the final price.
You will not be charged any additional customs duties or hidden fees upon delivery.


QUESTIONS?

If you have any questions about shipping or delivery, feel free to contact us:

📧 service@pommely.com

We’re always happy to help.