Refund policy

30-day guarantee. You have 30 days after receiving your order to request a return. The kit must be unused, in the same condition you received it, and in its original packaging.
To start a return, email us at contact@pommely.com with your order number. We will reply with the return address and instructions. Items sent back without first requesting a return will not be accepted.
Damaged, faulty or wrong item: email us within 30 days of delivery with a photo. We send a replacement or a full refund, at your choice, at no cost to you.
Refunds: once we receive and inspect your return, we email you to confirm. Approved refunds go back to your original payment method within 10 business days. Original shipping costs are not refundable.